Refund and Returns Policy – Care Balm Direct

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted:

Any item returned will have the original shipping fee deducted from the amount that is refunded. Customer receives full refund of product price minus the shipping cost.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Recieving your Refund

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Ineligible for Refund

Only regular priced items may be refunded. Sale items cannot be refunded.

Defective or Damaged Items

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at [email protected] and send your item to: Care Balm Direct 9331 1st Ave S.E. Everett, WA 98208

( Return shipping cost is at the expense of the customer and will not receive a refund for the original shipping amount.)

Return Product policy

To return your product, you should mail your product to: Care Balm Direct 9331 1st Ave S.E. Everett, WA 98208

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.